Today’s business environment continues to put pressure on those who cannot keep pace with increasingly stringent demands of the marketplace. Customers want more, and they’ll get it, too—from some supplier, somewhere, somehow. From product quality to process efficiency, the list of performance requirements is seemingly endless and constantly changing.

That we must continually deliver what customers want is self-evident. What is less obvious is how we can reach that goal. Quaker’s unique position—as the leading supplier to the leading companies in the industries we serve—gives us more options than the competition.

As part of doing business the Quaker way, we work to become technology partners with each industry’s best and brightest. These partnerships deliver the solutions our customers seek, and in the process, we get the competitive advantage we seek. What’s more, we strengthen our relationships with these very customers. That’s the kind of win-win business relationship we call keeping good company.

This approach extends up and down in the value chain, as we work with equipment manufacturers, raw material suppliers, and service and support providers. It’s the shortest and surest route to customer satisfaction and, not coincidently, competitive advantage. It puts us in a unique position to capture opportunities, to bring new products to market faster, and to bring our own customers an unmatched level of responsiveness.

As you will read in this report, keeping good company means being there—with customers at their sites. It means sharing common purpose with other strategic suppliers, allowing us to leverage knowledge, advance technological insights, and hone our service advantages. And it means sharing insights throughout the global Quaker family, so that we can give customers innovative product and process solutions.

Our track record shows it’s an approach that works. We’ve had nearly a century of experience inside many of the biggest, best, and most driven companies—in fact, we have more experience than any other supplier in our industry. By working with our customers in closely aligned relationships, we’ve improved their processes and products, reduced their costs, and improved their environmental performance in manufacturing sites from the U.S. to China, from Brazil to Vietnam, from Sweden to India.

This way of working—with customers, equipment manufacturers, and suppliers—gives us the insights that enhance process efficiency and product quality. It creates solutions that can be implemented again and again—at other sites, for other customers, in other places in the world—expanding opportunities for Quaker and its customers.

Presence. Insight. Focus. Three powerful ways that the Quaker culture delivers value for all our key constituencies: customers, equipment manufacturers, and suppliers, as well as our associates and shareholders.