Chemical Management Services2018-05-16T13:20:23-04:00



Quaker Chemical Management Services (QCMSSM) is a comprehensive CMS management approach to help manufacturers achieve maximum value by using chemical products in the most effective way. QCMSSM is based on forming a multi-year, strategic program with Quaker as a chemical service provider. From managing the product and service supply chain to influencing the performance of the entire chemical system, Quaker drives results for your continuous improvement.

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Common Goal: Reducing consumption and improving chemical process efficiency.

In a traditional relationship, a chemical supplier’s profits are tied to increasing the volume of chemicals delivered, while the customer’s objective is to minimize costs and improve their processes. With the Quaker CMS model, we are incentivized to reduce costs by managing the supply chain and decreasing chemical usage, chemical waste and related costs. This model has provided proven benefits to a wide range of industries that rely on chemicals as part of their manufacturing processes — primary metals, aluminum, tube & pipe, and automotive and off-road equipment manufacturing.

Benefits the entire organization.

Quaker places experienced chemical managers in your manufacturing facilities so that they become intimate and integral to each part of your operation. Their primary focus is about chemical use, the chemical application and its impact on your overall business. It is their job to deliver benefits to every part of your operation—procurement and finance, manufacturing, engineering, maintenance, environmental, health and safety.

Chemical Management Services for new construction.

As a result of the demands of the global economy and our growing global customer base, Quaker has developed unique expertise by managing over 15 CMS Programs during the construction phase of new manufacturing facilities around the globe, in places like the United States, Mexico, Thailand, China, India, and most recently, Uzbekistan. Some of the responsibilities for these projects include: machine run-off, chemical product approval (including manufacturing, environmental, health and safety), procurement (including order, delivery, payment), initial fill and chemical systems management.


Quaker has developed a process for getting customers started to quickly maximize benefits realized with Quaker Chemical Management Services (QCMSSM). Through an array of integrated resources and tools, we can meet the most demanding needs of our customer—technical, operating, environmental, and financial.

While each QCMSSM program is customizable, and each customer and situation is unique, in general our process and documentation trail follows this type of an approach:

Depending on your primary business, Quaker brings industry-experienced, CMS associates to your facility to perform a site review and documented survey. The QCMSSM Survey gathers information about your operations, chemical spend and use baseline, expectations and process. It starts with a facility walk-thru and meetings to disucss the chemicals used in your business, with key managers who currently support your process and internal customers.

Quaker presents key findings from the Survey Scorecard and Chemical Spend Baseline to facility management and staff. Quaker outlines chemical management roles and responsibilities, and documents project and associated savings opportunities to lower costs.

Our proposal is based on the understanding we developed during the Site Survey, expectations and specific needs of the customer, and feedback from the Site Survey Results Presentation. Working with our customer, we develop a program that best fits their needs with their situation.

Because implementation and transition of service is critical to the success of any Quaker CMS program, we developed a process that has been proven many times over. Quaker has consistently applied this approach in more than 60 QCMSSM Program launches. The Quaker CMS Program launch is managed through a proprietary tracking document. It includes over 110 tasks and activities that are required to integrate Quaker CMS into the customer organization — Operations, Human Resources, Purchasing, Accounting, Data Center, etc.



Quaker Chemical Management Services (QCMSSM) delivers a proven hands-on and “in the trenches” approach to managing chemicals. We do so by working directly with your organization to put chemistry into action—helping on issues of energy efficiency, waste reduction, safety, and chemical system sustainability.

Quaker establishes and manages those critical and support processes, metrics, and most importantly, those internal working relationships that lead to savings critical to your business. While working side-by-side with your staff, we will create and maintain a culture that focuses on reducing the overall volume and consumption of chemicals.

Quakers Chemical Management Services put chemistry into action by helping on issues of energy efficiency, waste reduction, safety, and chemical system sustainability

Supply chain:

Quaker manages the organization’s supply chain as it relates to chemicals, waste and related services. This includes chemical product inventory, order and receipt of material, payments to the various product and service suppliers, and supplier management.

Quaker CMS delivers value by:

  • Owning the supply chain including consigned inventory, order, receipt and payment of suppliers
  • Issuing a single summary invoice to the customer, for all products consumed for the period, from numerous suppliers (one-point of payment)
  • Providing key information, training and reporting as it relates to chemicals, including acquiring and maintaining suppliers’ Safety Data Sheets (SDS)
  • Based on actual chemical consumption at its use point, reporting of chemical spend and usage volumes against established operating budgets

Chemical systems:

Quaker takes responsibility of the organization’s chemical systems. This includes: establishing and managing chemical systems’ control plans, analysis of chemical system samples, and recommendations with sump side or tank side additions to meet systems’ operating control plan parameters.

Quaker CMS delivers value by:

  • Supporting the stability of chemical-related processes in meeting manufacturing process operating requirements
  • Tracking/management against established budgets by department, system and chemical category
  • Providing real time results, interaction and influence of key parts of the organization including manufacturing, maintenance and engineering to drive cost and process improvement projects

Optimization: product, process and supplier

Driving awareness and improvements to improve chemical use effectiveness, manufacturing process while leveraging product supplier’s knowledge and expertise.

Quaker CMS delivers value by:

  • Constantly driving the reducing the consumption and use of chemicals
  • Pushing to improve manufacturing process uptime/operating efficiency
  • Leveraging supplier expertise & knowledge leading to project opportunities for improvement

Metrics, Analysis, and Recommendations

Collecting data concerning operations, processes, usage, and costs; identifying opportunities for process and cost improvements.

  • Conducting a site survey
  • Analyzing chemical spend including comparison of costs industry/process database.
  • Recommending for changes

Chemical Procurement

Managing the organization’s supply chain as it relates to chemicals, waste, and related services.

  • Managing consigned/purchased chemical product inventory
  • Managing the ordering and receipt of materials
  • Direct payment to the various product suppliers
  • Issuing a single summary invoice for all products consumed for the period from numerous suppliers (one-point of payment)

Chemical Systems Management

Managing the organization’s chemical based systems.

  • Pulling systems’ samples and evaluating, documenting results, recommending course of action (if necessary)
  • Maintain the system’s operating control plan parameters by adding the necessary chemicals
  • Assuring stability of chemical-related processes
  • Reducing the ”total use” of chemicals
  • Managing preventive maintenance process

Usage, Financial & Environmental Reporting

Providing information and reports.

  • Reporting on the use and application of chemicals for each of the customer’s functions.
  • For example
    • Product usage and cost by product, department, chemical category
    • Manufacturing process results
    • Cost reduction project proposals and savings

Environmental, Health & Safety

Supporting the organization’s environmental, health and safety functions.

  • Providing information, training and reporting as it relates to chemicals
  • Acquiring and maintaining the customer’s Safety Data Sheets (SDS).
  • Managing the chemical approval process
  • Data warehousing of chemical use

Optimization and Consumption/Waste Reduction

Changing chemicals and procedures to optimize chemical process, reduce consumption, and wastewater treatment volume/costs.

  • Optimizing processes, inventory management, use, and disposal
  • Training of customer’s staff to optimize processes


Manufacturers around the world are responding to the challenges of accomplishing more with fewer resources to remain competitive, stay compliant and maintain a high standard of health, safety and environmental compliance. At the same time, they need a way to address these pressures while improving plant productivity. Quaker has a proven, systemic approach that delivers benefits to every part of your organization.

Our customers know that there’s a Quaker difference. First, we guarantee we’ll change the way you think about and use process fluids. Second, no one can match the experience and knowledge of the most respected and trained chemical managers in the industry. Most importantly, we don’t stop at the basics of procurement and traditional chemical management services. We continuously pursue the reduction of chemical consumption, along with the improvement of your manufacturing processes.

We don’t end at the basics of buying chemicals and managing the systems where chemicals are being used. We go beyond to strive for the optimization of your chemical usage. As a result, reductions in chemical consumption and in the disposal of chemical waste can account for more than 80% of savings—meaning QCMSSM is good for business and good for the environment.

QCMSSM starts with data. We collect data when we first step onto the plant floor and then every day after: metrics for each chemical category, each process, each department. This data and our experience and insight in managing chemicals for over 20 years are how we impact the way our customers think about and use their chemicals. It’s how we deliver savings to your bottom line.

Through the efficient use of chemistry, QCMSSM guarantees a path of continuous improvement that delivers sustainable, significant, year-over-year cost savings.

The Quaker CMS approach is proven in more than 100 metalworking and steel manufacturing sites around the globe. Perhaps the biggest difference is the people who staff our programs. Quaker has some of the most respected, well-trained chemical managers in the industry – with an average of 12 -15 years of experience in managing chemicals, with over 85% having science-related degrees.

Our team’s ability to make a real difference relies on Quaker’s approach and inherent tenacity; we’re truly driven to succeed. Our Associates support and rely on our culture of knowledge-sharing to tap into information across our global network. This is what separates Quaker Associates from the rest – and you’ll see the difference a world of expertise makes for your operations and bottom line.

Our programs have been long-term and have been renewed over 97% of the time by satisfied customers; some programs have been running as long as 15 years.

Quaker has surveyed customers in every QCMSSM Program. From the machine operator to the plant manager, we ask how well we’re doing and what we can do better. We share the results with each customer, our site staff and management team. This is part of our continuous improvement commitment to our customers.

Over the past nine years, customers have given Quaker a rating of “satisfied” to “highly satisfied” in every category. Below are the results from our 2013 CMS Survey.


Quaker Chemical Management Services (QCMSSM) has built a solid reputation of delivering approved and annual direct cost savings of 5 to 15%.

Direct Savings

  • Chemical usage: Over 80% of our customer’s hard dollar cost savings are from our ability to reduce their consumption of chemicals
  • Chemical waste volumes: With reduced usage comes reduced chemical waste requiring less waste processing and related haul-off
  • Reduced chemical usage and waste provides immediate and easily measured hard dollar savings direct to your bottom line – Savings that Quaker can and does guarantee

Indirect Savings

  • Improved process productivity, up time and troubleshooting: Reduced chemical maintenance related issues. Our on-site experts in the use and application of chemicals, can pinpoint and identify problems, provide supporting data and draw from our global QCMS Team’s knowledge
  • Reduced risk of health and safety exposures: Occurs with QCMSSMfull understanding and control of chemicals being used and applied, reduced consumption and waste of chemicals
  • Improved workforce utilization: Customer’s staff is freed from managing chemical related processes and related infrastructure to focus solely on their business
  • Services Savings: Invest in only the level of services you need, eliminating redundancy and complexity from multiple vendors or unnecessary services
  • Simplified Administration: One contract, one invoice, one process, and single-point of accountability
  • Informed business management decisions: Departments and functions have timely, reliable and consistent data / reports to see and understand the “big picture”

Quaker CMS benefits the total organization.

While many departments directly use or support the chemicals required by your business, QCMS program benefits every part of your organization. Some examples:

  • Production Supervisor—improved stability of chemical systems.
  • Plant Controller and Environmental Engineer—detailed chemical cost and usage information.
  • Health & Safety Manager—up-to-date reporting such as the banned chemical materials list, REACH (EU) and SCAQMD (California, USA) legislation compliance.
  • Ensuring stability of chemical-related processes
  • Maintaining manufacturing process requirements
  • Greater ease of administration:
  • Single-point of accountability & responsibility for chemical performance
  • Direct management & single-point of contact for chemical suppliers
  • Reducing attention to management of chemicals and chemical-related systems
  • Increasing manufacturing uptime via reduced chemical maintenance-related issues
  • Allows your team to focus on manufacturing, not managing process around the chemicals
  • Accurate tracking of chemical product & service costs to user department/accounts
  • Adding expert knowledge of the use & application of chemicals
  • Maintenance of chemical system process requirements
  • Stability of chemical-related processes
  • Chemical manager is “part of the fix”
  • Reduction in the total cost of chemicals
  • Supports the preventive maintenance process/lubrication management
  • Chemical product & service costs tracked to user department/accounts
  • Expert in the use & application of chemicals
  • Timely, reliable, consistent data & reporting with integrity
  • Timely, reliable, centralized, consistent data & reporting with integrity:
    • Consigned chemical inventory
    • Chemical spend by department, chemical, chemical category (as reported daily, weekly or monthly)
    • Chemical costs is associated to consumption at point-of-use, not delivery-to-facility
    • Chemical product & service costs tracked to user department/accounts
  • Visible and hard dollar savings in the chemical volumes purchased
  • Ease of administration & reduction in paperwork
    • Significant reduction in supply base. Numerous chemical suppliers to a single service provider/invoice
  • Expert as part of your chemical supply chain team
  • Guaranteed cost savings
  • Reduced health and safety exposure to chemicals
  • Ease of administration/single-point of contact
  • Timely, reliable, consistent data & reporting with integrity
  • Management of MSDS/approval of chemicals
  • Chemical manager is “part of the fix”
  • Expert in the use & application of chemicals
  • Reduced end-of-pipe volume
  • Managed chemical approval process
  • Data warehouse of chemical use


Quaker has more than 25 years of experience in chemical management services. Our presence in more than 100 plants across the globe has provided us with deep knowledge and expertise in a wide range of facility types, applications, processes and chemistries.

Quaker serves all facets of the automotive industry, from the stamping of body panels to the machining of engine components for cars and trucks.
We work with every major producer in every market of the world. Our knowledge base extends from the manufacture of each critical part to
the final assembly of the vehicle.

The complexity of heavy equipment design and construction requires a unique understanding of the manufacturing processes, in which we have broad experience and expertise:

Engine & Transmission
Facilities that include the manufacture and final assembly of various components for engine and transmission units. Materials processed
include steel, cast iron, aluminum, powdered metal, and compacted graphite iron (CGI).
>To learn more about our experience and to read case histories

Body Panel Stamping & Structure
Facilities that include the manufacture and final assembly of various components for body structure. Materials processed include steel and aluminum.
>To learn more about our experience and to read case histories

Facilities that include the manufacture of various components required within the powertrain, body structure, suspension for automobile, light and heavy truck industries and aerospace. Materials processed include steel, cast iron, aluminum, powdered metal and CGI (compacted graphite iron).
>To learn more about our experience and to read case histories
Facilities that include the manufacture and coating of tube and pipe. Materials processed include steel. We draw on our process expertise, solutions, and product technology from around the world to act as one of the only “front to-back” suppliers to the industry.
>To learn more about our experience and to read case histories
Quaker manages chemicals within facilities where the manufacture of primary metals including both steel and aluminum occur. With more than 75 years of experience in the industry, Quaker provides services to many of the major manufacturers throughout the world.
>To learn more about our experience and to read case histories



Quaker has the resources and experience to support the launch of your new production facility, or the overhaul of an existing facility. Our team of dedicated professionals will make certain you will get the most from your investment. No other chemical management service provider has more experience with new construction and with the launch of a chemical management services program.

Creating a new production facility, or the modernization of an existing one, can be a daunting task. Specific to the use of process chemicals, it is a task that requires a specialized type of expertise and experience to be able to oversee a myriad of details, and foresee any number of problems or conditions that could arise. Short-sighted planning and implementation can lead to long-running problems in the future, and serious loss of revenue.


  • Establishment of an Approved Chemical List, purchase and delivery, and management of chemical materials
  • Equipment and manufacturing process set-up, as it relates to the chemical materials
  • Coordination/verification and management of initial equipment and system fills
  • Supplier Management – Chemical and related service Supplier Management Program
  • Establishment of ongoing Chemical Management Program


Most organizations don’t create new facilities, or replace systems very often, so it is unlikely that there are experts in-house. Quaker has deep experience in the design-to-launch process, as well as the everyday, long-term management of chemical processes.